Privacy Statement

Collection of Information

In order to use the Bigland & Cowley Optometrists website, we will require information from you in order to provide the best service possible. The information we collect may include your name, address, email address, telephone number, credit card payment details, your date of birth, your optical and / or contact lens prescription details, the name and address of your optometrist and other personal details that you may provide to us to enable us to fulfil your order. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including emails.

Use of Collected

Information Details collected from Bigland & Cowley Optometrists customers are required in order to provide you with our products and to enable us to give you the best possible customer service we can. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only. By providing us with your personal information and the details of your optometrist, you consent to us contacting your optometrist to confirm the details of your optical and / contact lens prescription.

If you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by emailing us at or mailing us at Bigland & Cowley Optometrists, PO Box 582 Springwood NSW 2777.


Bigland & Cowley Optometrists uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including promotional emails or newsletters. If at any time you want to stop receiving emails or newsletters from us, you can simply unsubscribe from the service using the opt out link that is on all of our promotional emails, or contact our Customer Care team at and we’ll simply take you off the list.

Access to Collected Information

If your personal information changes, or if you no longer desire our service, you may correct, update, delete by contacting us via email or phone our Customer Care team at and we’ll do it for you.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you contact us at or mailing us at: Bigland & Cowley Optometrists, PO Box 582, Springwood NSW 2777.